1 Return conditions
DiBiase Hair guarantees consumers that they can benefit from all the protections provided by law, in particular, for the conclusion of distance contracts pursuant to Legislative Decree. 206/2005 (“Consumer Code”).
1.1 Right and Terms for exercising the Withdrawal
Pursuant to article 52 of the Italian "Consumer Code" and without prejudice to the exclusions referred to in article 59 of the same code (supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection if they are been opened after delivery), the Buyer may withdraw from the purchase contract without penalty and without any reason within 14 days (calendar) from acquiring physical possession of the package containing the goods ordered or, in the case of purchasing multiple goods in a single order but delivered separately, from the acquisition of physical possession of the last purchased good. The signature and date affixed by the customer on the receipt form will prevail.
To exercise the right of withdrawal, the Buyer and/or the recipient of the Order must complete the appropriate return form, which must be duly signed, taking care to include the order number and all related information. The Buyer must send an email to the address shop@dibiasehair.com with the subject "Request for return of products order no." (indicating the order number as reported in the confirmation email and on the paper sales note received together with the goods), indicating the desire to exercise the right of withdrawal.
The return costs will be entirely borne by the Buyer and/or the recipient of the Order, except in the case in which the withdrawal results from the delivery of defective, non-compliant, damaged or missing products. The Buyer must return the goods at his own expense, paying attention to the packaging in order to prevent any damage, with destination:
DI BIASE HAIR SRL VIA TASSO 6 80019 – SANT'ANTIMO (NAPLES)
1.2 Consequences of exercising the right of withdrawal and refund
The Buyer, by exercising the right of withdrawal within the terms and according to the methods established by law for the return of products, will be able to obtain a refund of the amount paid for the returned products (excluding shipping costs) by crediting the relevant sum back to credit card (with which the order was paid) or by bank transfer, in the case of payment by cash on delivery or bank transfer, following complete communication of your bank details.
The refund will be made as soon as possible and in any case within 14 (fourteen) days from the date on which the Buyer has exercised his right of withdrawal without prejudice to DIBIASE HAIRB's right to withhold the refund until the goods have been returned or until the Buyer has demonstrated that he has sent back the goods covered by the Order (whichever occurs first).
1.3 General provisions applicable to any return method
The products must be returned to DI BIASE HAIR in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. The substantial integrity of the property is an essential condition for exercising the right of withdrawal. DI BIASE HAIR also has the right not to accept returned products that have been altered from their original condition or have been damaged. We recommend sending the goods using a service/courier that can guarantee the traceability and integrity of the package. If one of these conditions is not respected, we will not be able to accept your return and the items will be returned to you at your expense.
1.4 Defective, non-compliant or incorrect products
Is the product received defective or broken?
If the product you received has defects, we invite you to report the problem to our Customer Service by sending an email to shop@dibiasehair.com and specifying the type of defect found. It is preferable to attach one or more photos to the email that show the problem. Our Customer Service will contact you to agree on the method of reimbursement or replacement of the product, taking charge of all additional costs.
Is the product received different from the one ordered?
If the product you received is different from the one ordered, we invite you to report the problem to our Customer Service by sending an email to shop@dibiasehair.com and specifying the product received and the one actually ordered. Our Customer Service will contact you to agree on the refund or replacement method, taking charge of all additional costs.
